Right of withdrawal
For any distance contract the consumer shall have a period of at least forteen working days from the day of receipt by the consumer in which to withdraw from the contract without penalty and without giving any reason. The only charge that may be made to the consumer because of the exercise of his right of withdrawal is the direct cost of returning the goods.
The consumer may not exercise the right of withdrawal for some services and products, the most important being:
- for the supply of goods made to the consumer’s specifications or clearly personalized or which, by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly,
- for the supply of audio or video recordings or computer software which were unsealed by the consumer,
- for the supply of newspapers, periodicals and magazines
- Sealed products such as glue may not be returned after opening due to hygienic reasons and / or limited durability due to dehydration.
The risk and costs for sending an item are at all times for your account (also in case of warranty issues). We therefore advise you to send the package registered / insured, at least with tracking, as the return is entirely at your own risk. Save your tracking code!
Returns can be made via a package service to the address below;
London Brows and Lashes
Please inform us within 14 days of receipt of the product that you wish to make use of your right of withdrawal. This can be done via the model form, e-mail, via a telephone contact with
Tel.: +31(0)6 38650451